Help for Members
Frequently Asked questions
How do i receive my invoice?
Invoices are sent via email to individual members, AESOP Contact persons, or treasurer correspondents. Each email contains a link you can use to download your invoice. If you are not responsible for handling invoices for your university and have received this email you may forward it to the person appropriate for handling the invoice. You may also log in and download the invoice from the invoices payment link on your account options menu.
There is no invoices payment link on my account options menu. What is wrong?
You are not an AESOP contact person or HOD for the university. Only AESOP contact persons and HOD’s can access the invoices payment link. If you indeed are, then maybe you have not been assigned as such in our system. Also make sure you do not use a duplicate account to access our web site.
The address in my invoice needs to be changed. Whom should i contact?
Actually no one. You can do this change on your own, if you are an individual member or an AESOP contact person or HOD for a university. You can click the invoices payment link from your account options menu, after having logged in, then find your invoice and click on “Edit address”. After having edited the address, download your invoice again.
I wish to pay for my invoice via PayPal. Can i do it?
No, AESOP does not allow payments by Paypal.
Video instructions for common problems.
Have you forgotten your password? This video describes the process of creating a new one.
The only thing you need to remember, is the email address you used during your registration.
After resetting your password you may log in again using your username or your email address
This video describes how you can manage your invoices.
1. Downloading your invoice from the web site
2. Changing the invoice address if the one mentioned in the invoice is not what it should be.
3. Paying for your invoice via PayPal.
The above actions assume that you are either an individual, or in case of an Institution an AESOP Contact person or Head of Department.
If you cannot access the above actions when logging in at www.aesop-planning.eu, then you probably do not have access rights to do so, meaning that your are not assigned in our system as an AESOP Contact Person or HoD. If this is the case you may contact us...
This video showcases, how a university may assign who is an AESOP Contact Person and who is the Head of Department.
In order to assign contact persons or change the Head of Department for your university you either have to be an AESOP Contact Person or the current Head of Department.
The ones you wish to set as AESOP Contact Persons have to be registered users for your university at www.aesop-planning.eu
If you cannot find the person you wish to assign as a Contact Person in the list of your university users then you need to ask him/her to register first at www.aesop-planning.eu.
This video shows in brief how you may change your personal details (address, telephone, etc), after you have logged in.
This video shows in brief how you may change your institution's details (address, telephone, etc), after you have logged in. Notice however that if you do not see your institution name in the drop down options menu, as shown in this video, then simply you are not authorized to change your institution's details. Remember that only Head of Schools and Aesop Contact persons may do so.
This video showcases the process of uploading a news item, be it an event or a job posting, etc. Please log in first and then follow the steps outlined in this video
This video shows in brief how you may access the files repository, after you have logged in. Notice however that if you do not see the files repository link at the drop down options menu, as shown in this video, then simply you are not authorized to access the files repository. Certain groups such as the Executive Committee can only access the files repository. If you think you should have access but you do not, please contact us